REFUND & CANCELLATION POLICY

Effective date: November 3, 2025

This Refund & Cancellation Policy explains how Home Heroes Handyman Service LLC and Home Heroes Pest Solutions (“Home Heroes,” “we,” “us,” “our”) handle deposits, cancellations, rescheduling, refunds, and related fees. By scheduling service, paying a deposit, or using our website/portal, you agree to this Policy.

Contact: tfowler@homeheroespdx.com

• When required. Some jobs require a deposit to secure materials and labor. Your estimate or invoice will state the amount.
• Refundability.
   
  • Fully refundable until materials are ordered or 48 hours before the appointment start time, whichever occurs first.
  • After materials are ordered: refundable minus actual costs we’ve incurred (materials, special-order items, supplier restocking, shipping).
  • Inside 48 hours: deposit may be partially or fully nonrefundable to cover reserved time and prep already performed.
     

• More than 24 hours’ notice: no fee. We’ll refund any refundable deposit per Section 1.
• Less than 24 hours’ notice: a late cancellation fee of $95 may apply.
• Same-day cancellation (within 4 hours of arrival window): a late cancellation fee of $125 may apply.
• If we’ve already staged materials or travel has begun, return-trip or stocking fees may apply (see Section 5).
   

• More than 24 hours’ notice: free.
• Less than 24 hours’ notice: we’ll try to move you without a fee; if crew time is stranded, a $75 reschedule fee may apply. 
• Rescheduled appointments keep the same deposit; additional material costs or price changes will be disclosed before work continues.
   

• If we arrive during the scheduled window and cannot begin due to lack of access, required prep not completed, or unsafe conditions, a no-show/failed access fee of $75 may apply.
• A return-trip fee may also apply when a new visit is required (see Section 5).
   

• Return-trip fee: $75 when a separate visit is required for reasons outside our control. 
• Diagnostic/service call: if quoted, diagnostic fees are nonrefundable once performed 
• Minimum charge: if your job triggers our minimum service call, that minimum is nonrefundable once work begins.
   

• Special-order items (custom sizes, cut-to-length, color-match, etc.) are generally nonrefundable once ordered. If a supplier accepts a return, their restocking fee (typically 15–25%) and any shipping are deducted.
• We install client-supplied items that are on site, new, and compatible. If an item is defective, incorrect, or missing parts, additional labor or trips may be billed and are not refundable.
   

• Handyman labor: our remedy is repair or re-perform under our limited labor warranty (see Terms & Conditions). Refunds for completed labor are not offered except where required by law.
• Pest control: our remedy is a follow-up consistent with the service plan and label directions. Refunds are not offered for re-infestation, sanitation issues, new entry points, or conditions outside our control.
   

• Cancel anytime. Month-to-month plans can be canceled before the next service.
• Prepaid plans: refunds are pro-rated for unused future services, minus any bundle discounts already applied to completed visits and any outstanding balances or fees.
• Scheduling windows may shift due to weather or biology; adjustments do not create refund eligibility if service is provided within a reasonable period.
   

• For safety, we may pause or reschedule due to weather or site hazards. We’ll offer the next available window. Such delays do not create refund eligibility unless service cannot be reasonably provided.
   

• Method. Refunds are issued to the original payment method whenever possible. If that’s not available, we may issue a check or electronic payment.
• Timing. We initiate approved refunds within 5 business days. Your bank or payment platform may take an additional 5–10 business days to post funds.
• Deductions. Where applicable, we deduct supplier restocking, shipping, and actual costs incurred, with receipts available upon request.
   

• Completed labor and diagnostic/service call fees
• Permits, disposal, or third-party pass-through fees already incurred
• Special-order or custom materials once ordered
• Rush shipping and expedited procurement fees
• Gift cards, promotions, and coupon values
   

If something isn’t right, notify us at tfowler@homeheroespdx.com